CRM manager

  • Karir
Rp10.800.000 / Bulanan
Address: Plaza Kuningan, Jl. H. R. Rasuna Said, RT.2/RW.5, Karet Kuningan, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12920
Location: Jakarta Selatan
  • 1 Jumlah Kantor
  • 1235 Karyawan
  • 40 Jam Kerja
  • 12 Jumlah Cuti

Property Description

Job Description:

Responsibility for the whole CRM: Build and maintain lifecycle of customer, performance analyst, trends observer, coaching & managing the team, managing budget, CRM program and activity, and lead the project & endless initiative.

Job Activities:

  • Analyze & Improve lifecycle of customer with program and activity.
  • Observe trends in the online market, especially online shoppers behaviors and technology.
  • Manage team & budget.
  • Build, manage, execution, and analysis of electronic direct marketing channel, such as Email Marketing, Push Notification, and SMS.
  • Work closely with campaign manager to determine the best campaign for our audience.
  • Use all data insight to construct effective campaigns, ensuring relevance to our audience.
  • Assessment and predict all post campaign results critically to drive improvements in next campaigns.
  • Proactively identify opportunities to improve electronic direct marketing activity.
  • Create activity plan for electronic direct marketing.
  • Weekly & Monthly reporting.

Requirement:

  • Bachelor’s degree in any fields
  • Minimum 7 year of Digital CRM / digital marketing experience & 3 years as CRM Manager.
  • Technical proficiency knowledge of HTML & CSS is essential.
  • High comfort level to process data with excel.
  • Hands-on experience in using electronic direct marketing platform(s).
  • Good communication skills in (both written and verbal).
  • A logical thinker with strong analytical skills.
  • A self-starter, enthusiastic and passionate about Digital CRM.
  • Flexible and resilient – comfortable with working in a dynamic environment.
  • Innovative and creative – solving problems and creating new ways of doing things.

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